Technical Support Department:

Petala 50, Nea Chalkidona, P.O. 14343

Service

Our goal has always been to earn the trust and satisfaction of our customers. All our products are covered by manufacturer’s warranty in case any problem occurs.In case you have problems with the installation or operation of any product, please directly contact our technical department: support@novatron.gr

Shipping for repairs

f you would like to ship a product for repair, please enclose this form (save the pdf on your PC, complete your details and print it afterwards). You can ship the device at your own risk and at your own discretion (Courier, ELTA, Shipping, etc.). If you wish to pay by cash on delivery, your equipment is always refunded with the Speedex Courier Company.

Please send the equipment for repair to the following address: Petala 50, Nea Chalkidona, PC. 14343

 

Minimum fee

A fee of 40 euro plus VAT is charged for diagnosis in case the recommended service is not accepted by the customer. The same applies to products that are still under warranty, in case that no malfunction is detected by our service department.

Invoices

we always issue the required official documents ( i.e. invoice) for any kind of service offered.

Remote Installation

If you wish to use the Remote Installation Service, please download and Install the remote control application on your computer by clicking on one icon below and then call our technical department on +302106180865.