Service

Our goal has always been to earn the trust and satisfaction of our customers. All our products are covered by manufacturer’s warranty in case any problem occurs.

In case you have problems with the installation or operation of any product, please directly contact our technical department: support@novatron.gr

  1. Return: In case you wish to send us a product for service or repair, please, fill out this form and  enclose it in the package. You can send your item at your own cost and responsibility, in any way you wish or with Speedex Courier.

  2. Minimum fee:A fee of 40 euro plus VAT is charged for diagnosis in case the recommended service is not accepted by the customer. The same applies to products that are still under warranty, in case that no malfunction is detected by our service department.

  3. Invoices: we always issue the required official documents ( i.e. invoice) for any kind of service offered.

  4. Remote Installation: If you wish to use the Remote Installation Service, please download and Install the remote control application on your computer by clicking on one icon below and then call our technical department on +302106180865.